Can you pick up a phone? Then you can catch a meeting

Steve’s breakfast: We couldn’t help notice that Foursquare has 44 positions posted. And here’s the good part: They have no AOR.

NEW YORK, NY: About this Foursquare Position:

As Head of Global Client Success, you will be responsible for developing and owning customer relationships that promote retention and loyalty. You’ll be expected to engage closely with sales, marketing and product teams to analyze and generate sales proposals for presentations to clients and/or ad agencies. One must ensure clients are satisfied with all services they receive and act to improve upon areas of dissatisfaction, include but not limited to reporting and analytics of revenue impact tied to clients.

Reporting to the Chief Revenue Officer/President, you will have the unique opportunity to pioneer and contribute to our monetization efforts by maximizing revenue upsells, cross sales and renewals. In collaboration with sales and key stakeholders, you’ll lead strategy around new opportunities, while promoting retention and loyalty.

Responsibilities:

  • Work closely with sales to brainstorm and implement accurate, strategic, and creative RFPs/RFIs
  • Collaborate with Product & Marketing to develop effective solutions to maximize client growth & success
  • Solid understanding of our product offerings and operational capabilities. Be an expert on all product offerings to best empower and drive success
  • Build a framework to develop strategic account plans and flawless implementation. Run all customer QBRs and co-lead the charge on our customer advisory board
  • Analyze data to support strategic decisions about new sales programs and how to influence scalable and repeatable solutions
  • Drive bundling and packaging pricing strategies while maintaining pricing integrity
  • Create a seamless transition between pre and post sales functions
  • Interact and communicate directly with client/agency contacts where relevant, fostering a feedback loop to product
  • Work with Operations to implement, manage, monitor, revise, and optimize campaigns to ensure performance and fullfilment of contract revenue
  • Ensure revenue and rate integrity is maintained and aligned with client goals
  • Create wrap up decks and promote retention
  • Assess existing processes for inefficiencies and redundancy
  • Identify and advocate for product and service changes that contribute to client needs
  • Assist with high severity requests or issue escalations as needed
  • Owning the customer relationship from end to end, leading with a client centric approach

Qualifications:

  • Minimum 10+ years of sales and account ownership experience in SaaS and Media
  • Ability to work in a fast-paced environment, driven to meet deadlines and hold people and teams accountable
  • Excellent communication skills and detailed oriented
  • Ability to clearly articulate and communicate our products and competitive advantage
  • Proven leader with demonstrated expertise in developing and implementing streamlined processes
  • Self-motivated and ambitious individual with a strong desire to succeed
  • 12+ years of experience working in sales, customer or client success, or business management and leading a team
  • Experience in both Media and Saas is strongly preferred

Source:

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