Award winning CMO moves to Working Solutions

Steve’s breakdown: Normally we wouldn’t report on Working Solutions but their new CMO is touting that she won an Addy and a Clio award while at EDS. She if she’s ready to do it again.

PLANO, TX: Working Solutions, a global leader in custom contact center solutions, today named technology industry veteran Gail Rigler as its chief marketing officer.

Rigler, who most recently led marketing at VHA, a national health care alliance, spent seven years as vice president of global marketing at technology services giant EDS.  In that role, Rigler played a pivotal role in building the company’s profile and brand awareness.  During her tenure, EDS amassed record contract signings, produced a series of award-winning advertisements and initiated a major professional sports sponsorship.

“We are extremely pleased Gail has joined Working Solutions,” said Tim Houlne, chief executive officer.  “Gail brings stellar marketing credentials, a tremendous reputation and a level of energy that blends perfectly with our culture. We’ve already built Working Solutions into an industry leader.  With Gail on board, we will continue building our brand for the future. ”

“I am energized to join the Working Solutions team,” said Rigler.  “It is hard to think of a more innovative company with better customer stories to tell.  I look forward to hitting the ground running.”

Rigler, who began her career as a marketing analyst with EDS, has won prestigious Addy and Clio awards for her accomplishments in advertising and marketing and is a founding board member of the Information Technology Services Marketing Association (ITSMA).  She holds a Bachelor of Science degree in Business Administration, Marketing from University at Albany and an MBA in Marketing from the University of Maryland.

Rigler joins what has quickly become one of the contact center industry’s most highly credentialed leadership teams.  Other recent appointments include John Harris as non-executive chairman, Thomas Kim as CFO, Larry Deering as senior vice president of sales and Joseph Casey and Randy Feger as vice presidents of strategic alliances.

About Working Solutions

Working Solutions is a global leader in home-agent contact centers and virtual contact center technology. Founded in 1996, Working Solutions was the first company to utilize an entire workforce of home-based customer sales and service agents. Today, with a community of more than 110,000 registered agents, Working Solutions improves results and controls costs by providing the right people and technology delivered at the right time. Services include Agents OnDemand®, experienced at-home agents; WS iNet®, a contact center cloud technology platform; and multichannel, social and mobile engagement tools. For more information,


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